Privacy & Cookie Policy

Effective Date: 27.8.2025

RJ Performance Nutrition is committed to protecting your personal data and respecting your privacy. This Privacy & Cookie Policy explains how we collect, use, and safeguard your information when you use our website www.rjperformancenutrition.com, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are (Data Controller)

We are the data controller responsible for your personal information.

Contact details:

  • Name: RJ Performance Nutrition

  • Email: rachel@rjperformancenutrition.com

2. Information We Collect

We may collect:

  • Identity & contact details – e.g., name, email address, phone number (from contact and enquiry forms)

  • Technical data – e.g., IP address, browser type, device information.

  • Usage data – e.g., how you use our site, pages visited, time spent.

3. Lawful Basis for Processing

We process data under the following legal bases (Article 6 UK GDPR):

  • Consent – e.g., for marketing emails and non-essential cookies.

  • Contract – to deliver services or products you request.

  • Legal obligation – to comply with laws (e.g., tax records).

  • Legitimate interests – to improve our services and secure our site.

4. How We Use Your Data

We use your data to:

  • Provide and manage our services.

  • Communicate with you (with your consent for marketing and queries/bookings).

  • Monitor and improve our website performance.

  • Comply with legal obligations.

5. Cookies & Tracking Technologies

Cookies are small text files stored on your device when you visit our site. We use them to:

  • Enable core site functionality (e.g., login sessions, shopping cart).

  • Improve site performance and security.

  • Analyse traffic through tools like Google Analytics (only with consent).

  • Personalise content or marketing (only with consent).

Types of Cookies We Use

  • Strictly necessary cookies – Required for the site to function (cannot be switched off).

  • Performance/analytics cookies – Help us understand how visitors use our site.

  • Functional cookies – Remember your preferences and settings.

  • Targeting/advertising cookies – Deliver relevant ads (if applicable).

Managing Cookies

On your first visit, you will see a cookie banner asking for your consent to non-essential cookies. You can change or withdraw your consent at any time via [link to cookie settings if available].

You can also manage or disable cookies in your browser settings, but some site features may not function correctly.

6. Sharing of Personal Data

We may share data with:

  • Service providers (e.g., hosting, payment processors, analytics).

  • Regulators or authorities where legally required.
    We do not sell or rent your personal data.

7. International Data Transfers

If your data is transferred outside the UK, we will ensure adequate safeguards (e.g., UK-approved standard contractual clauses).

8. Data Retention

We keep personal data only as long as necessary to meet the purposes set out in this policy or to comply with legal obligations.

9. Your Rights under UK GDPR

You have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Request deletion of your personal data (This does not include any data we are obliged to keep for administrative, legal, or security purposes.)

  • Restrict or object to processing.

  • Request data portability.

  • Withdraw consent (where processing is based on consent).

To exercise your rights, contact us at rachel@rjperformancenutrition.com.

10. Data Security

We apply appropriate technical and organisational measures to protect your data. However, no transmission over the internet is completely secure.

11. Information governance for nutrition clients.

At RJ Performance Nutrition we are committed to safeguarding your privacy and protecting the confidentiality of your personal information. This section outlines how we collect, use, and protect the information you provide to us when using our services. All clients will be provided with more detailed written information on data handling when registering with the service.

1. We collect personal information to provide you with our nutrition services. The types of information we collect include:

  • Personal Identification Information: Name, address, date of birth, contact details (phone number, email).

  • Health and Medical Information: Medical history, current health status, medications, dietary habits, and any other information necessary for your nutritional consultation.

2. We use the information you provide for the following purposes:

  • To assess your nutritional needs and provide personalized dietary counselling and recommendations.

  • To communicate with you regarding your appointments.

  • To process payments for services provided.

  • To comply with legal and regulatory requirements.

  • To improve our services and client experience based on feedback.

3. Your personal information will be held securely and not be shared with third parties.

11. Complaints

If you are concerned about how we use your data, please contact us first. You also have the right to complain to the UK Information Commissioner’s Office (ICO):

  • Website: https://ico.org.uk/make-a-complaint/

  • Phone: 0303 123 1113

12. Changes to This Policy

We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”